AT&T BlackBerry Z10 preorders now live!

It's go time for the BlackBerry Z10 on AT&T

ATT BlackBerry Z10 preorders now live!
By Bla1ze on 11 Mar 2013 11:49 pm EDT
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Looks as though AT&T has decided you've waited long enough for the BlackBerry Z10. If you head on over to the AT&T website, you can now place your order for brand new BlackBerry Z10 for only $199 with a new two-year contract.

As noted previously, preorders placed will start arriving as of March 20th and be in-stores as of March 22nd officially though if history is a sign, a few of the devices might sneak out a little bit earlier if you're lucky.

You can hit the link below to head on over to the AT&T website and don't forget to drop a comment here or in the forums letting us know if you'll be placing your order

Preorder the BlackBerry Z10 on AT&T

196 comments

GeneralHerzog

I'm so happy for our Yankee brethren.

Snap to peeps, let's see the pre order chatter.

Posted from the CB App on my White Zed 10

AlKuqo

It won't allow us to order it; after clicking on pre-order now, it allows you to sign in and select upgrade (which I have more than one line available for one) and after the phone is not listed to select as an option. Impatiently waiting until 9 a.m. to call customer service.

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

lawliet4401728

AT&T offers only black one? Please suggest

bighap

White is a Verizon exclusive in the US

BionicKris

I'd already have placed my order if they offered white, so my wait is just a bit longer. I never even got the AT&T Z10 info even though I signed up on their site for release info. Great job AT&T.

xiaohuaxing

Same here. I actually signed up to get emails from all four carriers and I haven't gotten a single one.

randall2580

Thats typical AT&T. I got the 9800 info 3 days after I had the phone!

JPSKILLZ

It's THE MOST frustrating thing!? Why the heck have us sign up for the Newsletter and then NEVER receive one until after you have what you wanted and then the newsletters try to sale you on and give you info on a bunch of stuff you couldn't care less about!? SMDH

bighap

Hey Verizon, pull your head out of your @$$. Give us a date!

sidds18

Lol! With you fellow CB

Montanabum

Amen!!! Sick of waiting for this day.. I still have my Tour from Oct 2009.. I am ready!!!!

Goliath king james

Veriizon is for the 15th but let's see what tmobile is going to do cause I told most of you verizon is gonna hit the street first but tmobile wanna be first also*

jaleelhamid

Go place ur order ppl

Posted via CB10

j_k

Welcome to blackberry world people!

Posted via CB10

airwolf04

I love my z10 ;) you guys will love it

Posted via CB10

kb1234

Hell yea!!!!! Let the games begin!!!

Posted via CB10

z10vortex

Got one!

Posted via CB10

TravKoolBreeze

While I want to pre-order, there's two stores between my apt and job that I'll visit on the 22nd. Got to get my off contract, city employee discount Z10 in person

Easy-G

Honestly, the most exciting thing about this is the "regular" off-contract price. If I'm not mistaken it's been $649 with most carriers in Canada.

Kat0908

Yeah, thankfully the off-contract price is surprisingly ok.

ArsenalGunner

Caught me by pleasant surprise too.

w0lf96

What's the off contract price? The mobile pre-order site only shows the 2-year contract price

Easy-G

Select Month to Month plan. Price is $549.99

FlashFlare11

Placed my order at 11:30 PM EDT. I was told that it would be available for pre-orders starting at midnight but I snuck in early!

The 22nd can't come fast enough! The wait now is going to be painfully slow but it's only a little more than a week now!

Dave Bourque

Eat up my fat Americans the blackberry wants to be eaten!

Posted via CB10

ddlax22

So are you calling us fat or..?
And yes I can't wait to "eat my Z10 up"

texazzpete

Nah. he wants you to eat up his fat :)

ddlax22

So. Close. So. Far. I gotta keep moving. Ill get it soon enough!
See what I did there?

kozyknockout

I prefer the rubberized backing of the black model over the plastic backing of the white one.

Posted via CB10

bigbadben10

Really glad you folks are about to join the Z10 party. You will love it, the best mobile Blackberry has made to date!

Posted via CB10

blkitr

Do I have to wait till midnight my local time to order? Tried about a half hour ago (10:00 pm local) and was told phone not in system....

shong87

I got mine today from over seas.. best investment ever

Posted via CB10

iToya

I'll snag this from the store on the 22nd...

jstef16

I'm really worried about the white one not being on there. I already bought two white cases :/

Kat0908

You act like we didn't already know white was going to be exclusive to Verizon... This has been known since BB10 launched at the end of January

theqiu

Black is awesome. Loving it every day. Wooott.

Posted via CB10

craigjohn05

Pretty slick phone guys enjoy USA....

Posted via CB10

BoldWorld

doesn't let me preorder :(

21stNow

I couldn't pre-order either.

webbywebb

when i try to preorder/upgrade, it say early iphone discount is there away around that, there are two ppl on the account me and someone else, the person got a upgrade to iphone 5 last year. i dont care about a iphone, i want my Z10, its there around this early iphone discount??

bbaleno

I think it means that that line doesn't have an upgrade available. I get that on mine too, but a different message on my G/Fs line.

ltreynolds

I've had the same issue w/AT&T for well over a year (my son used my upgrade) - and as of yesterday, had contacted customer service (5) times. They acknowledged that I am, in fact, eligible for an upgrade (other than to an iPhone) but apparently don't have the ability to override their own system for pre-orders. The rep suggested that I call back when the phone is actually available (n March 22nd) - at which point they can override the system and process the order. Needless to say, that won't do me any good if the phone is sold out - so I'll be paying a visit to a local store on the 21st...just in case.

xkanicasx

Just finished my pre-order. So excited because my birthday is on the 21st. Happy birthday to me!

gunner-az

Just ordered mine. Says it will ship on the 20th. Yeehaw!

Snipperdo17

Bla1ze preorders start arriving on the 20th? Are you sure? I haven't seen that anywhere. Please confirm as I was just planning on getting one at the store but if I can get it 2 days early I would pre order.

xiaohuaxing

Err if you click on the link it says right there:
"Your BlackBerry Z10 will be shipped on March 20, 2013." - I assume it would arrive at your door around the same as the in-store date of Mar 22?

workerb

On site it says "Your BlackBerry Z10 will be shipped on March 20, 2013." So it may not arrive until March 22nd. No sooner than those buying at the store.

DJRME

If you don't want to be left out, you should pre-order in case they're sold out. I have a feeling Z10 will be sold out and you'll have to wait.

PS: go to phonedog.com to vote for the Z10.

SA13

What's up with that wallpaper in the photo?
I guess I'll have time to ponder that while waiting for Verizon to get their preorder Page up.

Jonathank

LETS GET IT..... GO BERRY.....

BoldWorld

I don't know why but i get an error that i am not eligible to upgrade until 8/16. i haven't upgraded in 2.5 years and i cant call them now because they are closed :(
sucks

Drew Oswalt

Still no email about this from big blue. Lol

xiaohuaxing

Let's go T-Mobile let's go *clap clap*

Drew Oswalt

Also, any other premiere customers not able to pre-order? Or is it just me?

jenkitp

Yes, it would not let me pre-order either. :(

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

BoldWorld

it only shows up on regular accounts

jkgeurin75

Yep. I am livid! And I can't figure out if we can get it in store on the 22nd or what. As usual, Chat person knew nothing. Grrrr.

brout

I'm a Premier customer and I'm in the same boat. I'm going try calling my order in. Ughhhhhhhhh.

bradfordjohnson

AT&T Premiere here as well. No dice. I called and they issued a 5-7 day ticket to figure it out. I am not on contract so I will probably just have to pick it up on release day in store. Basically they have released pre-orders to new regular customers and upgrading regular customers. Shouldn't a Blackberry be released to business customers first, generally?!

21stNow

You would think, as that's the way that T-Mobile did it (for all seven of their business customers!).

I'm in the same Premier customer boat as you all.

AjaxMilanBarcaSC

I agree I'm in the same boat. Do you think premier members get a discount on the phone?

smokinerbs

Chat rep told me no dice until 22nd for Premier customers, but suggested I try walking into a store and see if they will pre-order for me.

andyrew510

Chat rep just told me the exact same thing. Their system says that it is not available until the 22nd for Premier customers. I called about 8 different departments and I am utterly furious.

SplatHead

Wanted to follow up... seems corp users have to wait till the 22nd.. Note this is from a Chat rep.. ....

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

coldsword

Is it confirmed that white one is only available from Verizon? This will disappoint lots of people.

Posted via CB10

XboxTimo

Welcome to the party America

Posted via CB10

gecky

Rush rush rush.

Don't wanna miss my baby anymore.
Btw: here in Thailand it is fkng unique n its interesting how curious these fellas r to see something apart from iphone n s3

Posted via CB10

tim6510

Is anyone else having issues on the AT&T site? When I click on Pre_Order, it takes me to my account webpage, but it does not show the Z10 as an option!! Very frustrated!!

PapiPabs

I saw it in the list, but I get an error when trying to add a new data plan (I have a grandfathered unlimited plan). Person on the chat told me to wait a few hours and try again, as it's so new and it's still updating in their system. Take that for what it's worth.

AlKuqo

It won't allow me to order it; after clicking on pre-order now, it allows you to sign in and select upgrade (which I have more than one line available for one) and after the phone is not listed to select as an option. Impatiently waiting until 9 a.m. to call customer service

jkgeurin75

If you are Premier, it's not an option yet. Argh!

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

TurboProp

Corporate customers or customers receiving corporate discounts are not eligible to pre-order. Major bummer!

rockyvud

Can't per-order although I am eligible...does the show Z10 in the phone list...

Dude_9

Hey here's a thought for AT&T: I DON'T CARE ABOUT THE Z10!!!
WHEN IS THE Q10 GONNA BE AVAILABLE?! IT SHOULD HAVE BEEN RELEASED IN JANUARY!!!!

Duvi

Wow and wow!  Got screwed.  Could not pre-order for some reason.  From 12 until now.  Now, it's not even showing as being available.

dtuivs

Its about Fghjking TIme!! Now where's TMobile?!? Ill be high fiving everyone at the at&t tomorrow though.

kevin1686

I'll be at Best Buy tomorrow morning to pre-order. The wait has been killing me. My Canadian sales team came to visit our US office last week and couple of them had the Z10 from Rogers. I miss my White 9900 & this GS3 sucks ass. Thank god it was given to me for free last summer.

DJRikko

So awesome! I'm really happy for you guys! You will love it! Just 10 days to go!

koolrosh

Happy Mind Blowing Monday, AT&T Customers..

Home Work

Too bad AT&T only has the Z10 available for NEW customers!! what about the existing customers!!.. too hard for AT&T to set up pre-orders for upgrades.. and the Chat Representative has no idea how to get it done for me... great...

Online pre-orders ship March 20th... lets hope the AT&T store can help me get the pre-order done in the morning

BoldWorld

ask the online Chat rep to transfer you to the new device and upgrades department

STV0726

A white BLACKBerry...don't think that sits well with me.

Eagerly waiting to see T-Mobile's release then I fully intend to bark up the customer loyalty/I may just shop around tree and see if they can hook me up with one a bit cheaper than retail but with no contract. Yes I know, good luck rite?

I'll probably end up waiting until the eBay prices go down. I hate contracts, they put you at the carriers mercy...certainly not a place I like to be.

Home Work

199+375 ETF is only $574... and thats only if u terminate 1 day past the return policy date... the ETF gets cheaper as you go further into the contract... so y not just get a contract... plus.... if its your main line that is doing the upgrade.. AT&T only requires 18-21 months for instead of 24 months for your next upgrade.

ArsenalGunner

Great news!!!! Unfortunately I can't preorder online since my upgrade eligibility on current contract is still 4 months away. :(
But the AT&T rep said, "Early upgrade options are available at a local AT&T store or Customer Care department at 1-800-331-0500. A rep in either department will be able to assist you with prices for the phone to get you a phone sooner."
I'll hit up those guys ASAP and see if they can deliver some good news.

huntwitme

Let Go There, we can't wait anymore we need this like last month.

rcam001

pb is awesome....z10 is awesome....if I won a z10 to keep on moving with my pb would be MIND BLOWING

blusls

Sweet. Now to get one ordered via my job. Bla1ze, what model is the monitor that you are using?

SplatHead

Happy Happy Happy

Edit....

NO!! its not showing up in my corporate account!!! (Premier Store)

rav813

me neither...I asked my IT and they said the BES is still in pilot, so it's going to be April, so that we can choose AT&T or VZW.

BOOOOOOOOOOOO!! LAME!

netnative

The AT&T Pre-Order webpage takes me to my account where there is not an option to shop for the BlackBerry Z10.

AlKuqo

Im having the same issue; it is frustrating!

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

Cozz4ever

Only black. I contacted them about it.

AlKuqo

It won't allow us to order it; after clicking on pre-order now, it allows you to sign in and select upgrade (which I have more than one line available for one) and after the phone is not listed to select as an option. Impatiently waiting until 9 a.m. to call customer service.

sfor13thlegion

Congratulations to our brothers and sisters to the south. Get your orders in. You'll love this new Berry!

Posted via CB10

Parthiv Shah

Team Crackberry like you guys even I want BB10 to do great all over the world. India is a huge market and I feel BBs attitude towards it does not make sense.. Guys in place like India where z10 is launch I see not even a single newspaper ad or a TV ad. Sony Xperia has done and so has samsung and apple. Does BB think they can sell in India just like that. Also not sure why the MD Sunil Dutt resigned. Brand Blackberry is huge in India and many Indians atleast 1 million can buy a Z10 just like that even if its the most expensive phone out there. Please convey this to the CMO that till date not even a single ad has been seen in newspaper nor TV. How will Indians know its a WOW phone without any TV ads. Instead of wasting money on "Keep Moving" project please spend some wise marketing money for such things.

JaylieG

Since I have a premier account, grandfathered unlimited data, I can not get this phone. I have to be a new customer so that they can charge me the high rates. I already chatted on live help, useless. They won't transfer and I can't upgrade to this phone unless I want to lose my unlimited data. Att is sucking hard right now

bradfordjohnson

Be patient and just buy it in store on release day. I doubt you will lose your grandfathered plan. The only way you're going to lose that is if you switch to a shared data plan in order to do BBM Video chat, which they're only allowing on those shared, non-unlimited plans.

PapiPabs

Order placed. Now we play the waiting game...which, unfortunately, I'm getting very good at.

Nice job by BBRY marketing last night, BTW. Seems like they had a Z10 commercial on every channel.

Cheffdoggy

Don't waste your time calling AT$T to preorder. Stay on about and hour trying to preorder to no avail. Phone does not appear on website.

calicocat2010

Log into your account
Search Z10
Click on the first blackberry 10 link
select pre-order yours now
and then follow directions.

Home Work

and then the directions will no longer have the z10 listed in the phone selection.....

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

quadcells

But if you have a AT&T Premier account you cannot pre-order the Z10! I didn't know I had a "Premier" account and one would think that a "Premier" account would be Premier. Guess not. Nice work AT&T

AjaxMilanBarcaSC

I know! These kind of "inconveniences" really annoy me and make me think about switching back to Tmobile (cheaper data plan too).

xiaohuaxing

Crackberry, are you following these comments?? Please do a follow up article exposing how orders are not going through and preventing sales. I see only about 5 posts saying someone's order was successful, and at least three times that many saying it doesn't work, and customer service doesn't know anything to help.

MLE724

The idiots at AT&T failed at any point and time to mention that only individual consumers can pre-order the Z10. AT&T business accounts cannot pre-order. They have no explanation as to why, but can't take the pre-orders. What BS!

kidneythief

Done and done... Just finished ordering. Goodbye Sprint. Hello AT&T!!!

rockyvud

Can't order online or through customer service being on phone for 30 minutes !!! Online is throwing an error and customer care is referring back to att.com !!!
What the Hell is gng on ATT??

nbruton75

I have a AT&T Premier account as well. I actually chatted with an online representative that deals with online preorders after midnight. He told me that you can preorder as a new customer and when you receive your phone you would need to call customer service and they will link the Z10 to your current account and you won't lose any features on your current plan. That's the only option you have at this point to preorder now. I hope this helps.

fyn3zt

If you have some sort of corporate discount AT&T automatically converts your account to a premier account, pre-orders are currently working for new users and users who never merged their normal account with the premier service. Those who have premier will have to wait untill march 22nd launch. If your contract is up ad you dont mind having a new number you can just create a new account and receive a new number by choosing the new customer option, with previous device releases never had this issue.

plasmid_boy

Yeah, that sucks.
Tried online repeatedly without success. Chatted with online agent, no cigar. Called Premier services, nothing, transfered to another department - "sorry not available yet". Called local store, he said come in and me might be able to pre-order. He also asked "are you looking for the new BlackBerry?"

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

TecumsehBrewer

I was successful. Guess I'm glad I have a personal account.

Lobwedgephil

Mine went through last night fine about 10:30pm CST, personal account not premier.

sunsetberry

Surprise when i ask my sister that works for best buy mobile ...she had no clue they went on preorder. Smh they should really spread the word to the other employees .

Ryoohk

im going to my local store during lunch

sharranw

Yayy!! I'm loving this phone more and more!! BlackBerry all the way!!

Posted via CB10

gritsinct

Yep, I just got screwed by being a "Premier" customer also... NOT a happy camper

circadia

Same business account glitch for me. I'll be po'ed if I have to lose my grandfathered unlimited data just to get the Z10. Oh, and I know this isn't the place, but I'd love to see one of those "here's what you need to know" articles for people porting from a webOS Pre3. (All five of us, that is.)

calicocat2010

Ordered mine last night...playing the waiting Impatiently GOTTA have it game!

D.Vader

Curious anyone know when Best Buy will get the Z10?

montyl

I got into AT&T's website about 9pm PST last night and ordered mine, switching from VZW to ATT, cant wait for the 22nd now. :D

playpen007

I went to ATT website and it says if pre-order today will receive it on the 20th. However, since I am a Premier customer didn't get fill. I guest I have to wait.

scribacco

It says it ships on the 20th not you receive that day..

northwests

Huh? What's another couple weeks...I guess. Sorely disappointed in you ATT. I guess I too am a premier customer and getting screwed. Thanks

mozartpc27

Ordered mine at 12:24 this morning, shortly after returning home from work. I am switching from a BlackBerry Storm2 on Verizon.

I am hoping AT&T doesn't suck for (minimally) 3G coverage - I often work in spots inside of buildings that even Verizon cannot penetrate - but, as it is a unionized carrier and I work for a union, and am in a union, I think it is the right thing to do, and besides I get a discount.

therapyreject174

I would love to preorder, but it won't let me keep my existing data plan.

Looks like I'll have to hit up a store on the 22nd.

scribacco

just pre order it then when you receive it you call customer service and they will fix everything..their stores always mess things up

Home Work

I think the whole point of the AT&T pre-order was not to give their customers an early crack at the Z10... it was purely intended to steal customers from other carriers...

mozartpc27

In that case, it worked for me. If Verizon had been first, despite my "principled" stand (two posts above), I'd still be a Verizon customer.

Hairbear1954

Ordered mine this morning. Unfortunately had to give up my old data plan but no other choice (unless I wanted to spend $500 or $600 outright for the phone). Been waiting for this phone for some time. Any want a used but in excellent condition, 9900?

kylecowan

If you have only had your old Blackberry for one year, you can not upgrade for the $199 price like you have been able to in the past. You used to be able to sign a new 2 year contract and and get the $199 price....now they are saying full retail only.

franky62

For those that have been able to confirm has anyone gotten a number associated to it. i.e.000001

Hock1sc90

Forget pre-ordering if your planning on upgrading, the site won't let you do it.

scribacco

Just pre-ordered one :)

slideaway

Denied because of Premier status. So what's the big deal with being Premier, in this case it hurts.

And of course this may be another opportunity for the media to blitz and say there isn't a strong demand in the US for the 'new BlackBerry'. When you deny existing customers from the pre-order opportunity of course it may appear that way.

Stop playing games ATT, systems do what we tell them to do so make it work for everyone to get a damn device!

(Oh, any chance we can edit the title here and include ...live! (for new and non-premier customers)?

jay64

Are the phone charger/usb/wall charger I use for 9700 compatible with the Z10 ?

Nate650

I noticed on the AT&T page (http://www.att.com/shop/wireless/devices/blackberry/z10-black.html#fbid=...), in the "In the Box" tab, no case is listed. Anyone know if this is a mistake or is really no case/holster included?

tlegend2012

I have a question, In order to get the Z10, Do I have to give up my Unlimited data plan? I have to say that's not cool...

zelz12

I hope this works. I called ATT service at 611 on my phone. Customer service rep told me to take phone before activating it directly to ATT Store -Note not a reseller or an authorized dealer for activation. He attached a note to my account and texted me his customer service. ID. as well as statement about grandfathering my unlimited plan. He actually was very helpful and said not to take no for an answer when activating. He actually hadn't heard anything about the Z10 release and wanted to know more about the phone.

mfelix79

i have to say that At&t sucks B*&LLS ,

just disappointed period

xposeurphoto

Yep...figured out after several hours of trying and phone calls that since I have a corporate discount (not company issued phone), this makes my account Premier and therefore not eligible for pre-order. They need to fix this ASAP.

jjperezc

For those who live in Mexico, Telcel already opened the pre-registration. Yo can register here:

http://www.promostelcel.com/BBZ10/

I haven't received any details from the carrier, but I know is going to be available the 20th of March.

AjaxMilanBarcaSC

Companies always seem to treat new customers better than current customers. Basically, they offer better deals to new customers so they switch from the competition. Comcast is a pro at this. However, I can play this little game too! I guess I'm switching to T-Mobile ;).

MLE724

AT&T took business pre-orders for the iPhone launch, a device that is definitely a consumer device. Yet, they won't take business orders for the Z10, where Blackberry devices have always been solidly entrenched in the corporate world. No logic in this one at all.

walnuts1024

I had a similar problem. I just dropped my discount, ordered and will now re-add it.

tim6510

Confirmed. Premier customers are being treated as 2nd class. I went through so many levels of phone "supervisors" that I was told there was np one else to talk to. No Answers, no guarantees. No appreciation for 20 years of loyalty. Thanks for your money, sucker. Now go away, because we are busy taking orders for people who have not paid our bills for 20 years. Not good business.

mkelley65

How did you drop your discount?

circadia

I dropped my discount by calling customer service. Then I was able to order online. But I'm grandfathered in on the unlimited plan. The CSR told me she would make extensive notes that I would be calling in as soon as I get the phone, fingers crossed. Because the print out of my final order even shows:
-----------------------
Services removed:
Data Unlimited SmartPhone Personal $30.00
-----------------------
Man I hope that works.

xamdam

Can get cheaper in Canada on 3 year contract 148.00 to 149.00

I got it for less when it came out.

But good job at&t maybe I get a sim from ya for when I in states or get a travel package from rogers which ever is cheaper.

Posted via CB10, BB10, Z10

Wandering_Sumo

I tried to upgrade, but couldn't work through the system. I chatted with a rep who claimed to be a real person but seemed as useless as a poorly programed piece of customer service software.

I guess I shouldn't be surprised. I registered my email as interested in the Z10 and never heard anything from AT&T. They have a list of people who want to buy their new phone and managed to not contact us? I'll visit a local store next week and hope that works better.

dgjackson40

Same here Wandering_Sumo

anon5129477

No upgrade path is on the website. Your told to call them instead. Premier member should just wait for the phone to be launched and then upgrade. GO BUY ACCESSORIES INSTEAD!

tim6510

If calling them did any good, I would not be leaving any messages here. I would be off getting something productive done. I am done calling them. This is now costing me more money in lost sales time than it's worth. They have my number, and I am not holding my breath.

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

AlKuqo

Ok CrackBerry Family,

If you are a current AT&T "Premier" Customer, meaning you receive a discount on your bill because it is affiliated with a work or some sort of corporation, pay attention and this is how you get around to it.

1.Chat or talk with an AT&T customer and say you no longer work at the place and you want to take the discount off. YOU DO NOT NEED TO MAKE ANY FURTHER CHANGES.

2. Go back online to att.com/z10 and then pre-order it.

3. Call back AT&T a few days later and say that the discount should have never been taken off and it must have been a mistake; they will put it back on and you will continue to have your discount.

I DO RECOMMEND YOU WAIT UNTIL THE 22ND AND GET YOUR PHONE FIRST THEN PHONE AT&T TO PUT THE DISCOUNT BACK IN.

I DID IT AND NOW AM A PROUD "PRE-OWNER" OF A Z10.

Any further questions, feel free to message me.

I love helping out the crackberry family!

BillW69

Ordered..Expected to ship 20th. My local AT&T retailer (Prime Mobile with stores in umpteen states) will NOT have the phones on the 22nd... their inventory matches up well with their local personnel.

blackberryslo

Finally it's rolling out in the US. This is one of the most important markets for app developers so the sales cannot start soon enough.

aming63

Same crap here! Phone is not available for premier account holders?? Nice, Isn't BB10 a business phone? So the business accounts have to wait? Bunch of BS!

Goliath king james

Solavei has the phone for 689$ but their customer service don't even pick up the phone!!

D_Way

ORDERED today! Switched from Sprint to AT&T. Mixed feelings about leaving Sprint. Kinda like those old shoes that are trashed that you don't want to throw away because they are so comfortable. lol. Well shame on Sprint for forcing folks hands that wanted the Z10.

otothez

I ALSO could not PRE-ORDER due to being a PREMIER customer!!! VERY disappointed!!! I am an AT&T customer since 2003 (Cingular) and after speaking with customer service, all they said was that it would be unavailable via Premier until the 22nd!! D:

stevepfuhl

Went to my local AT&T store today to place a pre-order and their response was, "What, you can preorder now? I didn't know that." Hmmmmmmmmm. They obviously are not up to speed and looked at me like I had 3 heads.

luddite2

Has here been any hint as to where the white Q10 is going to land in U.S. carriers?

Rootbrian

ALRIGHT!!!!!!!!!
Finally our united states crackberrians and other platform users can take it on and have fun! :D
GO GO PEAKY, FLOZY AND GLANCING!

branflakes

I'll order/pre-order as soon as my tax refund shows up!

DuaneK13

SIGH :'(....No upgrade for me till November

netnative

AT&T is not allowing pre-orders for the BlackBerry Z10 from Enterprise and Premier customers who comprise the segment of the market which is more likely to prefer the Z10 over other smartphones. Sometimes I wonder if AT&T executives sit around to discuss passive-aggressive ways to harm RIM/BlackBerry.

Mitch-man

ATT customer service just told me that there is a known problem with pre-ordering on the AT&T site. I am not a Premier account holder and am eligible for an upgrade from my Torch 9810. Went to the website, signed in, clicked on "upgrade" went through the process of finding the Z10 on the catalog page, clicked "Plade PreOrder", got a screen that said orders would be shipped on March 20, FCFS, etc, clicked on continue and was routed to a page that said my upgrade could not be completed online.

Customer service said that b/c Bberry and AT&T set it up so that you can only pre-order online, they have no way to manually put my upgrade pre-order in. They opened a ticket with the website support people and are supposed to reach out to me to correct this in 3 biz days or less. The CSR said this is impacting all pre-orders, not just upgrade orders (I'm a tad bit skeptical about this).

I've never been a Bberry basher, but have to say "way to go, Blackberry and AT&T -- can't load the gun fast enough to keep shooting yourselves in the foot!".

quadcells

Done, finally! What an ordeal to pre order a phone, but I did it and now just wait for it ship. But waiting we know!

StevieLive

Saw AlKuqo's post-I'm in the same situation w/AT&T in CA. Did the chat thing with an AT&T rep for the last two days-no go. Signed up for the AT&T BBZ10 pre order alerts-no go. No love from AT&T though I've been with them since 1999. Just another paying customer. The BB wait continues...

woodj3

I placed my order at 3am. 3 hours after att posted preorder availability. I've been in and out of the att stores playing with all of their phones and ios along with android just don't cut it. Nothing beats my bold. Although blackberry has been overhauled from the ground up, I have no doubt they will provide me with the security and multi tasking I've become reliant on. It makes life much easier is a crazy world. Apps will come with support. Thanks, crackberry. keep up the good work.

kdna

Pre-ordered my new Z10 with overnight shipping from AT&T 2 days ago. Awaiting eagerly for the package.

jessen62

Does anyone know if I upgrade (with AT&T) will I loose my unlimited data status?

gr8ocguy

No. If you order on line, you will not be given the choice for 'current' data plan. You have to select another data plan to get the system to allow you to move forward. I chatted with several Reps and this was the only fix. Once you get the phone, you should either call in or go into an ATT store and tell them you want to retain your unlimited data plan before you activate the phone. The Reps told me they would do this 'no problem'... I saved my chat logs just in case...but seems they are aware of this on line ordering glitch!...

jessen62

thanks for the info, I will pick up on the 22nd from a store then,, cant pre order anyway cause of the damn enterprise discount. hope they have plenty on the 22nd

tlegend2012

Just bought an Unlocked version of Z10... I'd rather Keep my unlimited data plan... Phone will be here on saturday!!!

Mr. Dbloo

Stopped by my local ATT store last night to ask about the Z10 arrival. The young man that helped me wasn't even sure. Told me he they had not had the "class" on the Z10 and new very little. ( Honesty is refreshing from a sales assoc.) He then told me two employees had been assigned working Z10 in the store to get the hang of them. He went over to another employee and returned with a Z10 in hand !. Great to actually hold one ! I started telling him about some of the features which he knew nothing about. I told him I would be back when they open next friday.

blkbeauti

I pre ordered my Z10 today. I'm so excited. Att had a sample phone and I got to hold it and take a sneak peak at the phone. I love it.