Alert: T-Mobile Service Outage Being Reported

By Kevin Michaluk on 3 Nov 2009 07:14 pm EST
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* Update: Looks like things are starting to return back to normal for some... *

Looks like T-Mobile customers are reporting service issues, both voice and data, for the last little bit. Sounds like it's actually a nation wide outage. You can stay on top of it in our Service Outage forums. Let's hope they get back up and running soon... they have a new BlackBerry Bold 9700 to roll out!

Topics: News & Rumors

63 comments

10nyjets28

thats why verizon has the best 3g network in the nation!

BBThemes

just dont show at+t the map, they might sue ya for that lmao

Irving94

There's a map for that...

phobiczero

I can confirm this outtage, I work with one of their partners. Its pretty much across the board on all products.

alexanderlt

I can send text and do everything else but receive voice... I am on the phone with a rep now... So annoying! Rep just confirmed the global outage... I have no lost sms... and am now only able to make calls

storm83

My friend has Tmobile and said this was global. Yeah Verizon.

napleskahuna

T-Mobile network is down. I am located in southwest Florida and it went down like 35 min ago. Whats weird is my internet went out for a bit as well, had to restart modem,router,computer. Do not know if there is a connection, just 10 minutes ago I got GSM on my phone with 4 of 5 bars. Is this an outage? Or an possible roll out of new 3G coverage? Either way, I knew I could count on Crackberry to see an Alert post. Thanks Crackberry!!

sarah2323

they all have issues - while I love Verizon they were out a few weeks back and it was annoying!

qrescue

Its out in new york city too

ov3rl0rdl

I just thought I had no service due the classroom I was sitting in. But now I am getting GSM with three bars on my 8310 Curve. Texting and data do not work currently.

timtynes

looks like they should all move to canada because rogers finally has the bold 9700 releasing tomorrow so they told me when i called in. see for yourself !!

jperinger

@crackberry I'm good 2GO on TMO w/8320 on UMA. I must say!

BCasella9189

Im on T-mo in Vegas... I have no problems what so ever... :)

:( im down now.... booo

flairbrtndr3

I live in las vegas and both my data and voice are working :)

Dragoneer

Thank god I switched to Verizon from T-Mobile a year ago. Been with T-Mobile for 6 years and was never pleased with their service. VZW FTW!

Stormin159

I'm from Staten Island, New York and have not been able to send messages or send/receive calls for the last hour and a half. Pulled battery and restarted and nothing. I cannot even call Customer Service. This is very frustrating.

I have a Blackberry Curve 8900.

Posting an update 9:22 PM EST - On and off spotty service. I was able to receive and send a call about an hour ago but not able to do so now. Also, not able send texts. WiFi is on and still no luck. Now unable to do either. UGHHH!!!

Posting an update 10:12 PM EST - Fully functional and up and running in Staten Island, NY.

stevec_ny

Service back in Staten Island, NYC. When service went out I attached via WiFi

Stormin159

What type of phone do you have? Where are you on the Island? I'm in South Beach near the Bridge. I'm still having no luck reaching Customer Service!

carlosrey23

Down here there are no issues!

It took me a minute to post thanks to an automatic reboot on 5.0 ;-)

phone_s3x

Brooklyn ny here, cant send any text as of 8:19 pm!

ImTHATGuy

sweet! service restored in coastal SC!

after numerous battery pulls, i just turned my 8900 off and back on and it FINALLY says "T-Mobile" again!

ImTHATGuy

yup... on the phone again... .:whew:. that was a long 30 minutes

dalejr88nascar

looks like this data outage has also gone to verizon

urnxtaddicti0n

my verizon blackberry working perfectly fine. idk bout u maybe u forgot a payment to ur verizon bill! cuz verizon never slacks!

jonknee09

LMAO... You're right about that..

urnxtaddicti0n

Tmobile is crashing slowly.... first sidekicks now their voice and data for all phones this is hilarious!.... I love verizon the most i was out a phone was 15mins and they were just fixing their attenna's...... muhahahaha bye bye tmobile lol

carlosrey23

Oh yeah they do for $100 per line!

I pay $90 for both my lines...and it's all I want to talk, browse....TMO..once it has full 3G...Verizon is going to suffer! ;_) < Broke my nose!

urnxtaddicti0n

even if yall get a fast 3g will the antennas be able to handle so many users! its already suffering..... any more they will suffer SEVERE LOSt

jdans431

No problems here. I have been receiving emails all night. Have not tried to make any phone calls though

jdans431

strike that, I can do everything but send texts

ceepee

things seem back to normal here in Bean Town, service was shot to sh*t since 630p. but all good now. Gracias Dios!!

Kay3263

i can send messages and make calls and my data works, i just can't receive messages .. this is frustrating =(

jonknee09

I left T-Mobile 8 months ago because of lack of service availability. I couldn't go into stores and have service, I couldn't use my phone inside any building. Text messages delays for more than 30 minutes..

I have been with Verizon and I'm glad I made that choice to leave.

jastep

my service is back already, but im pretty sure that all other phone companies have had outages before so verizon can talk all the want in the end mechanical equipment has to fail sometime.

urnxtaddicti0n

verizon is 85 million strong and still hasnt crashed! so haha

DaPhoneking

is this strictly with T-Mo Blackberrys, or T-Mobile phones in general?

ICE_324

9700 or not....this is why I jumped ship. Just one more thing confirming my decision to leave T-Mobile despite their cheap affordable prices.

liwn

We are experiencing an outage here in Philly.

I have the 3G Dash.

Most of the T-Mobile users I know are having the same problem and it’s with multiple phone types: the original Dash, G1, Blackberries etc.

It appears to be a network issue and it's not only here.

BrutalAngel

I'm in So Cal and I have 3 lines on a T-Mobile family plan. Only one of the three lines has lost connection due to the outage. How is that possible?

Upstreammiami

i didn't know what it was till now.. she would try to call then it would make the busy tone.. she thought it was the blackberry. thank god i have Verizon lol

JIH2009

I just read this on the Tmobile site....
ATTENTION: We’re making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers.

vic_machu19

I have it working here in California. And I'm writting from my phone 8900 idk what verizon users are here for. Be helpful not hateful thanks

Jaybrown81

to do with t mobile but kevin when is the os 5.0 coming to curve 8900 bro?? any word??

Stormin159

The update came thru on my end last night. May wanna check for updates. If not check the blackberry website according to carrier.

Jaybrown81

DESKTOP MANAGER BRO..5.0 operating system=OS

applesugar

I'm in Texas and no problems at all. Verizons=bandits.

JIH2009

You guys might want to check out the Tmobile Support forum on this outage...people are FREAKING out..I found it amusing.

mbacon1906

Well,

I had Edge, I can't get on UMA, then I rebooted my phone and now I only have GSM. I was getting email and facebook but now I can't get anything. LOL They piss me off at TMobile from time to time, but one thing I can say is it is not often that I have coverage problems.

MissCee914

When is this going to end?? Are we going to be reimbursed for the inconvenience?

maynardjames

i called in and got a 5 dollar courtesy credit. verizon would proly try to bill me for roaming the outage was kinda nice damn phone quit ringing for awhile

kkarr424

ha! i agree, the quiet is nice, till i checked my vm and half my family thought i was dead.

kkarr424

6 years with tmobile and this has never happened.
i'll never switch. at least theres still internet and
bb messenger.

neoflasher

My service was not working at all earlier this evening. I attached via uma but as of about 9 pm it has all been restored..

scottbomb

It was 30 minutes. S**t happens.

Verizon may have a large network but I'm not paying $30 extra just to tether (which I do rarely anyway). Last I checked, they don't do anything like Fave 5 either.

urnxtaddicti0n

they got friends and family and u can choose 5 numbers and refresh them every 24 hours and it aint no extra charge!!

applesugar

New plans on Tmo. I switched ad am now saving over 20.00 a month. I have never have had a problem with service. Verizon=Bandits

wezra

that when one carrier has an outage or some issue Crackberry participants who are on another carriers jump all over it. The fact is that I have literally been on every carrier in the US... well, actually all of them at one point or another. Every single one of them have had outages and major issues, one no better then the other. At this point I have been with T-Mobile for nearly 3 years and have had less issues with them then anyone else. Verizon could never get my MSN email to work; Cingular (AT&T) had dropped calls daily and a huge outage for two days when I was on them... Sprint, well, the Treo never worked right... our IT guy was always having to reset the email accounts and we had dropped calls all the time. On and on.... Lets face it... this is high tech stuff that is dicy at best. For these guys to keep these networks up and running on a 24/7 basis is, to my way of thinking, a major accomplishment.

As for T-Mobile's CS... my experience has been without issue. They have been more then responsive and very helpful. Verizon was the worst CS experience I have had with cell phones and Sprint a close second. AT&T was fine... I had no complaints about them either.

circles313

i'm in chicago & never had 1 issue. my web, calls & texts worked just fine.

bgbagz

No out here in Hampton roads Virginia been on the phone and and net for the past hour!!!! and to hell with verizon!!!!