ALERT: Email Delays Being Reported by Many BIS Users

By Kevin Michaluk on 22 Sep 2009 01:39 pm EDT
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* Update: It appears things are all good now! *

Lots of talk in the forums today about BlackBerry BIS email being down. Not all carriers are reporting issues. You can follow the links below to stay on top of it or drop a note in the comments. When these types of outages happen a ton of threads pop up in the CrackBerry forums, so we went ahead and created a new forum to keep them all grouped together. The current/main thread for an outage will remain stickied until the issue has been resolved.

Topics: News & Rumors

81 comments

FunkyDog

I'm in Malaysia with Celcom. No issues there on specified dates except late weekends where they give send a maintenance notice by text.

violatizzle

when I click the first link "BIS Outage September 22nd, 2009, it says that I don't have sufficient rights to view the thread? I've been a member for quite some time now and this is acting weird.

EDIT: don't have the problem anymore

Kevin Michaluk

It's a brand new forum, so it can take up to an hour for the new code to sync over to all of our forum servers.  Should be almost so synced over by now..if not, then will fix itself shortly and you'll have access again. Basically, you were getting served from a server where that forum didn't exist yet, so couldn't access it.  If it happens again, just hit refresh a few times... should get served up by another forum server where it's already synced too.  But should be good to go shortly.

violatizzle

thanks for the clarification Kevin!

joe361

I'm on T-Mobile and my last email was at 09:40 CT. Two clients using Verizon haven't received emails for a couple of hours.

atlkr5

USA East coast
ATT
No email since about 11am EST. it is now 2pm EST

AjStone

My Storm has not been able to send/receive e-mail through BIS for about 3-4 hours now. Very aggravating!! I cannot communicate with my customers while on the road!

EDIT: I'm in San Antonio, TX

seanp666

Ohhh...so thats what the problem is. I've been trying to send an email and it's not going through. I was like what the hell is going on. By the way im in Tampa, FL and on Tmobile

eber3029@gmail.com

I haven't been able to get any emails pushed in over 3 hurs with Verizon in NC......What the heck??

LR7

I am just getting messages from 11am this morning and it is 2 pm.

joe361

I just got one email on my BlackBerry at 12:47 CT. The email was sent at 11:26 CT. Several email still haven't arrived.

cowboys2000

ten minutes ago received emails from this morning.

Wolfee57

In Northern Va. nothing all day. I'm with VZW.

HannahsDaddy

Email down here (SC) since about 11:30am. Still no emails coming through.

pgrtag

Just sent a test email and I got it. I'm in San Diego.

mrrobinson

Nothing coming in on my Tour.

cafebug

BIS works normally here ..

XSFSPD#CB

Verizon in Utah was not getting anything thought it weird so did a battery pull and it started working again.

XSFSPD#CB

Strike that it is down again ....

DBabskie

I'm on Sprint. So far no emails!

skyrider007

i can confirm it's happening in Bangkok, right now!

mersh21

GOOD IDEA ON MAKING A FORUM FOR THIS ISSUE. I HAVE VERIZON AND THIS SEEMS TO HAPPEN LIKE EVERY TWO MONTHS OR SO. STARTED FOR ME TODAY AROUND 12:00PM.

msp939

Sporadic e-mail since 10A.

greatgoogly

Yup, yet another BIS issue. This is crap. Is RIM running the BIS operation on a couple of old Pentium 166's?

cgaray

i'm using BIS (gmail on t-mobile), in boston and the last time i received an email was at 11:01am eastern time. the email was sent at 10;44 eastern time.

i haven't received an email on my BB since then (i checked google and i've gotten 20 since the last one)

mzengr

I have Sprint and I'm getting emails about 1 hour behind!

dwain77

I actually haven't been paying attention, but now that I check it looks like I'm not getting my email currently. I'm with AT&T.

gafly

Verizon (Metro Atlanta) Georgia

All seems to be fine here. Well, some of the streets are still flooded but that's another topic.

tomboy120

Having some lag since this morning.

toonz

It just came back for me . (NYC- Verizon)

sourkevin

now i have missed 70+ emails, 34+ facebook alerts... from 11:42 to 11:52, thats a new record i think.... oldest email was emailed 9/9/09 @ 9:52pm (personal email account)

stormsurvivor

The server is back up in New Jersey at 3 p.m. Emails coming in

srd05c

I'm on sprint, just received an email that was sent to me over 3 hours ago... I wonder if that means that I'm back up?

curve247

It works but its REALLY REALLY SLOW......

syquest1

Mine was down for about 2 hours but now everything is back up and working fine on my Sprint Tour here in Kansas City

geekcop

While there's no doubt this is a headache, remember these things DO happen, particularly when dealing with a 3rd party server. I would think after about the 10th forum post or comment, folks would get the idea that the problem isn't specific to their device and/or carrier. We quickly forget how buggy technology can be at times

beri

yea this sux in NY, nothing comin thru

Andy71600

I'm delayed by about 20 minutes here in Charleston

Sparkmaster

Verizon Storm here in NH and No issues.. Getting emails and been Pinning all day..

vector sigma

with bell, and mine is down

danilovich

I just got my first email since 10:45 EDT. I am with ATT in the Ocala, FL area.

jdwada

Just received emails. Verizon, LA Calif

Thumb-Berry

Using Verizon.

My Tour sends and receives normally here in Southeast Florida.

Good old Verizon...

...Not the cheapest show in town, but by far the best of the bunch!

Alex338

Was down, but has been working perfectly for about the last hour. Rogers in Ontario.

juicebox666

Not experiencing any problems here. Just had a boatload of email dumped over lunch.

jcp007

Our outage is apparently over in Tennessee.

Chief Beefalo

all of mine have been delayed today.

BBfanatik

I received an email on my GMAIL account at 11:31am and I received it on my BB at 12:33pm EST. I just sent a test to myself and I got my email right away. I'm in Orlando, FL.

sabooher

Yep, delayed at least 30 minutes this afternoon. Started noticing issues early morning when messages started arriving in bulk.

mbacon1906

Working, but slower than usual. I had email coming into my account and not hitting my BB until about 30 minutes ago.

Green_Laser

been having problems since after about 9am eastern time.

THanks CB for posting this on the homepage since not always do i log into the forum (where most of the members mentioned the outage).

clexman

no problem here on Sprint

josema9000

I'm on orange, dominican republic been having problems since this morning not receiving email's and fb doesn't work :(

Spoyld029

I have a Blackberry Tour from Verizon and I was getting emails this morning, but haven't gotten any since about 1 p.m.

markj73

I called rim they claimed it was routine (patch) maintenance... so whatever... iPhone or WinMo sounding better and better, as RIM does not seem to even care about all the outages, per verizon commercial I guess our BB's were all in "Paper Weight Mode" AGAIN...

stinson5043

everything is working fine for me in portland, or

iggbastic

I am still not receiving emails. will I receive all the emails from earlier in the day as well when it starts working?

llgable

Happy that San Diego seems fine all so (so far).

TReal82986

just now received my emails in Jacksonville, Fl.

Chaldo

I emailed my supervisor letting her know I was going to be late, apparently she got it I never got a email back and I walked in she didn't say anything I guess she just read it and 2 hours later when I am in the room I received a email from her saying "slacker, just kidding see ya in a bit" and she tends to do that stuff as a joke of course but I was like.... did she just email me that from her computer?? Did I do something wrong then I ended up finding out she emailed it right after she got my message which was 2 hours ago heh...

arivera2

No big deal for me, that's not something that happen everyday, was bad but we dont gonna die for that, so..people stop the drama...

arivera2

No big deal for me, that's not something that happen everyday, was bad but we dont gonna die for that, so..people stop the drama...

pedirn308

It is 9PM in Fl. I STILL have no email. Carrier is Verizon. Last email was @ 1:30PM anyone else still w/ no service?

TourATL

Still none for me here in georgia- verizon carrier. (9:56 PM)

defender007

Just realized this problem when I checked my PayPal account and had received some payments!

daniel.leon

No problem here at Indonesia

HixVAC

It is currently 11:41PM...do you know where your e-mail is?

I sure don't cause I havnt gotten any emails either!!!!
I'm in New York, carrier Sprint...I got nothin....
WHERES MY EMAIL!!! :'(

amyrroberson

Still seems really slow. Restarted and sent service books and am still only getting email sparatically

amyrroberson

Still seems really slow. Restarted and sent service books and am still only getting email occasionally upon restart

shapeagape

lost my email for a better part of the day.. resent service books for each of my accounts and just got them all.. things back to normal now.

ugh.. i'm glad it wasn't just me!!

blapoi12

A RIM outage was reported this morning. (9/22) And at 7:30 was still not fixed. No ETA is set or expected. Really only effects email/sms/mms.

emrano

celcom malaysia........ultimate no prob

pedirn308

It's 8:41 AM EST and still no email. Anyone else?

pedirn308

Went to Verizion and apparently they had to resend the service books to my phone. All is well now. Verizon dude said you can call the technical support if you can't get in there.

alch

BIS still not working for me, Verizon, Los Angeles, CA

saltacocote

at CLARO Dominican republic we are having troubles too. not even one email after a day an a half.