Lots of reports are coming in from BlackBerry BIS users reporting issues of delays in receiving emails. Verizon appeared to be the first carrier to experience the issues, but reports have come in from several carriers now. Check the latest CrackBerry Forum posts and use the comments below to stay on top of it!

Alert: BIS Outage.... You Getting Your Emails?!
131 Comments
i havent received any emails in the last 3 hours on Tmobile ....
This is the first place I came to see if it was just me or everyone else too.
yup mine is out im in Eastern NC
sucks all emails are running hours behind!!!
i am having trouble in the uk with emails all day not good since it was my first day at collage
AT&T BIS seems to be down, my BOLD is 3+ hours behind on emails.
i havent received any emails since around 4pm on verizon in columbus ohio
I have verizon and my emails are not coming through either. I started having this problem yesterday! They made me miss a lunch invitation!
Nothing since about 3:30 PM or 4 PM EST
mines down! im on att in the DC metro area..
outage confirmed .. BIS looks up now .. service should be on its way back now ...
Montreal, Quebec on Rogers, recieving nothing e-mail wise
Los Angeles, CA has been out for at least two hours. It's 4PM PST. Verizon BB user
No email for me...Northern NJ
I'm receiving NO emails in Pleasanton, California. (since about 1pm PST)
BES Rocks! No issues all day.
I have gmail pushed to my Bold, and my first thought was that gmail was down again. Then I checked my gmail on the PC and it was fine. I'm just glad to know my device is okay...whew!
my tour on telus is down too...no email or bbm
Ditto for about 3 or so hours on VZW. Western Montana.
Telus in Ontario is down. No email since 4pm
Out for Verizon in STP/Minneapolis MN!
I'm glad it didn't affect my BES. Also, as a surprise, gmail seems to work.
Bell Mobility is out too since this pm
This doesn't even effect me.
For those of us that rely on it, it's pretty frustrating. I would rather be in your shoes today!
Remember this is close to the date that RIM was supposed to change the BIS email to include some upgrades. THis is gonna have something to do with that I am sure.
http://crackberry.com/bis-2-8-rollout-coming-september
I am remembering this Blog...
Hope this is the reason
This might be true and if it's true, then that's sad that this was performed during business hours and not done off hours.
It's out for me in NYC..Although gmail and everything has been very slow recently.
Mine is down in Normal, IL
Been working for me in North Dakota.
I have an 8350i Sprint/Nextel and I am not receiving any emails. The few that I have been received were delayed for over an hour.
I can send but not receive
yesterday we up here on bell and telus had no data for hours and not world wide wow
no e-mail either i got all my e-mail on my desktop and my berry has no e-mail hmm...........
Impact: ** Trouble shooting efforts are underway. We will continue to provide updates as they become available. **
BlackBerry Internet Service subscribers may experience delays in sending or receiving messages, using the BlackBerry Internet Service web site, or performing activities such as creating new accounts, integrating third-party email accounts, or viewing email attachments.
Wireless service providers and device resellers may experience delays in using BlackBerry administration web sites or performing activities such as creating subscriber accounts or provisioning services for subscribers. [0684]
Ticket Number: BB138315
Incident Window Start Date and Time: 9 September 2009 14:43:00 (EDT).
Duration: Ongoing
% of Subscribers Affected: 100.00 (estimated)
Nope, no emails through BIS in AZ.
I first noticed issues with BIS yesterday. I was trying to send service books but it would not let me log in. I figured it was AT&T and their recently released/yanked .297 OS but I guess not! I literally just finished downgrading to the hybrid .282 and BIS just came back up. I did a service books send and the next thing you know a flood of emails came to my phone.
Let's just hope this was a hiccup.
EMAILS ARE BACK UP AGAIN FOR TMOBILE, HERE IN NJ
I have Verizon and the Storm. I have not been receiving e-mail all afternoon either. As someone previously posted, I can send e-mail but cannot receive them. I have not tried BBM. I am in Miami, Florida.
No goddamn emails since 3Pm here in NYC on VZW. Just the day too, selling stuff in my apt before a move and now cant communicate.
mine are out to, I was wondering why I wasn't getting Emails. I'm out in Delaware
WOO. Mine just came back up! (VZW in south Florida)
Yup not getting emails on verizon here
I have Verizon wireless and Ive been receiving emails and browsing the web all day
Getting my emails late. About 2 hrs. after they've been sent. I know because I emailed myself something and didn't get it until just now! Used my vzw and bb email. Very odd and frustrating!
Could this be because of the much-anticipated updates to 5.0 or .42?
Just received a bunch of emails from earlier in the day about 20mins ago (EST). On Verizon with the Storm in Ann Arbor, MI. Internet seemed to be working though, oddly enough..
just started receiving emails again on tmobile... only a 4 hour delay.... :P i was thinking the same thing as blkbryaddict: possible updates to bis??
I'm not receiving any e-mails and I am unable to log into my BIS account, keeps telling me that my user name and password is incorrect...lol
Tmob email down in fort pierce fl. Bbm and data up.
Edit: email running real show
cincybell emails are out also
Just got 3 emails that were sent a few hrs ago. And more that I have been told were coming my way 30 minutes ago still have not hit my phone when usually it hits my phone within 10 seconds.
AT&T in MN and no emails. I also have had problems for that last few days with my work email password having to be reset several times a day. Never had that happen before.
When I try to call my mobile number it goes straight to voicemail. As if my phone is completely off the network.
It's been like this since around 10:45 AM PST this morning. Hasn't worked all day.
In Orange County, CA (between Los Angeles and San Diego).
BIS email on T-Mobile has been down most of the day....
yea...I keep getting my stuff like 4 hours late...I dunno now it seems a little better
NYC
never had an issue in michigan on nextel. (Yes, nextel)
I'VE BEEN HAVING PROBLEMS WITH MY SERVICE SINCE... FOREVER, BUT IN THE LAST MONTH OR SO IT JUST BECAME SUCH A HEADACHE THAT I DIDN'T EVEN BOTHER TRYING TO MAKE A CALL OR ANSWER ONE FOR THAT MATTER. FINALLY, FED-UP, I CALLED TO SEE WHAT THE PROBLEM IS (APPROX.. 2 WKS AGO) & THE REP TELLS ME THAT THEY HAVE REPORTED OUTAGES IN MY AREA WHICH IS NY. FINE, JUST WONDERING IF IT'S MY DEVICE. I WAS EVEN NICE ENOUGH TO NOT ASK FOR A CREDIT SINCE I END UP WITH ABOUT 400 ROLLOVER MINUTES EVERY MONTH ANYWAY. WELL TODAY, I HAD ENOUGH. EMAILS OUT TOO! SO I CALL AND THE REP TELLS ME THAT THEY HAVE HAD TOWER ISSUES SINCE AUG 13TH & IT'S UNFORTUNATE BUT THE PROBLEM IS KNOWN & BEING ADDRESSED. FINE I SAY, BUT WHAT ABOUT ALL THE CALLS AND/OR AIRTIME, I'M PAYING FOR BUT NOT RECEIVING. SHE TELLS ME THAT AT&T DOES NOT GUARANTEE SERVICE & THAT OUTAGES DO HAPPEN SO IT'S UNFORTUNATE BUT SHE CANNOT GIVE ME A CREDIT. I TELL HER THAT THIS ANSWER IS UNACCEPTABLE & I WOULD LIKE TO SPEAK TO SOMEONE OF AUTHORITY. SHE PLACES ME ON THE "SILENT HOLD" FOR ABOUT 5 MINS, PROBABLY HOPING I HANG UP, THEN COMES BACK & TELLS ME THAT AS A REMINDER OUTAGES DO HAPPEN, YADA, YADA, BUT THAT SHE CAN OFFER ME A $25 COURTESY CREDIT & IS THAT ACCEPTABLE. I SAY YES, THAT'S ALL I WANT. I PAY $100 PLUS MOMTHLY FOR SERVICE AFTER MY DISCOUNT & I EXPECT TO GET WHAT I PAY FOR. THEN SHE COMES BACK ON THE PHONE AFTER ANOTHER SILENT HOLD & SAYS THE CREDIT HAS BEEN PLACED ON MY ACCOUNT & MY BALANCE IS NOW $150 SOMETHING $$. I TELL HER NO. MY BILLING CYCLE ISN'T UNTIL THE 13TH AND I JUST PAID $106. IN ADDITION, I AM LOGGED ON MY ACCOUNT THRU THE WEB & IT CLEARLY SAYS MY BALANCE IS $0. SHE PLACES ME ON HOLD, COMES BACK AGAIN TO SAY I'M RIGHT & SOMETIMES THESE SYSTEMS GLITCH. OKAY, YES, THEY DO. BUT I HAVE TO SAY THAT OVERALL, THIS WAS THE MOST INCOMPETENT CONVERSATION I'VE EVER HAD WITH A REP. SORRY FOR ALL THE CAPS BUT I NEEDED TO YELL SOMEWHERE BECAUSE DESPITE THE AGGRAVATION, I WAS VERY CALM, COOL, PROFESSIONAL & RESPECTFUL TO HER. POOR CHILD... WE ALL HAVE TO WORK SOMEWHERE. GLAD MY CONTRACT EXPIRES SOON!!
VZW in Az has data/internet but e-mail has been slow since last night, and gone since at least since noonish.
ALL CAPS! Really? I hate ATT too but nobody wants to read all caps.
Agreed.
I added my disclaimer at the bottom. :-( Sorry, I was still on the phone with them and i couldn't believe I was hearing her tell me that BS. I was frustrated. Forgive me.
I was wondering why my email disappeared from my phone earlier when I added my school account. Just a little while ago it came back up so I think the BIS servers might be coming back up again
Too many outages maybe the phone is looking better jail broken any way...
I'm on Verizon in Cali and have been getting emails all day.
I had not noticed but my e-mails seem to have been delayed in the past few hours. I'm in SoCal on Nextel/Sprint.
No BIS outage for Sprint here in the Chicago area. Been getting all my emails all day.
Bis has been a bit spotty for me thelast 2 days. You lose inter time to time and today I've been getting double email and strange text messeges when someone leaves me voicemail. I'm on ATT os 167 now and I was on 301 yesterday thinking that was the problem.
i received my emails at 4:08PM and 4:09PM. The first email that came at 4:08PM on my device actually arrived at 12:34PM in my google apps gmail.
i have an email arriving at 4:45PM in google apps, but still hasnt been pushed to my device. its now 5:10pm.
Same problem at CLARO DR (service provider), lot of delayed, some of them never gets to my message box.
I was resending the service book like crazy trying to figure it out...feel so stupid now.
Last e-mail I didn't receive was 3 hours ago on T-mobile.
I just e-mailed my tmo.blackberry.net address, and no e-mqail yet :(
Browser, and BBM work just fine.
i have been restarting my phone and everything trying to get it to work then i just clicked onto crackberry and saw this post :(
No e-mails for hours, no facebook either...WTF????
Server has been down for 4 hours...they are working on it...UGHHHHHHHH.
Spirnt and I am getting my emails about 2 to three hours later.
Rogers is my carrier and still no emails and I just purchased the Empower SMS ugh!!! This is pure torture!
Would this maybe be a reason why facebook notifications have taken a hour to get for the last week, Used to be instantly???
It was me not recieving e-mails. Tmo no emails since early afternoon in UT.
Does this affect Enterprise servers?
That explains why I'm not receiving craigslist emails. Thought it was a problem with craigslist. I'm still receiving emails from gmail and my work emails, though. Just my alltel.blackberry.com address isn't working.
I'm receiving emails but a bit delay. it's happening from at least two weeks!
I just did a battery pull and voila... all of my outlook e-mails started arriving.
Like everyone else, my BB email server has been down since 12:30pm PST also. However, I have the Gmail Mobile App installed on the BB and it is working fine! ... maybe a quick fix solution for those on POP email until they get the BIS server back up...
i can send emails, but not receive them...sometimes i can use bbm...dammit!!!!
Carbondale illinois area on verizon wireless is having about a 90 min delay.
I have def noticed my facebook notifications coming in almost hours later, which they obviously go through your email. Other than that, I haven't got any new mail today to know if they are being affected getting to my blackberry anyways..
I noticed the delay today but thought nothing of it really. I did a battery pull and then found the blog to explain the delay. I am getting my emails, they are just 1 hr late.
finally working again
I'm getting my messages late on Digicel.
No email coming through in Trinidad on Bmobile
and I have been receiving some emails with a delay..the way I fix that is by sending the same email twice or send another one to my device and one or both of them will arrive.
No email on Verizon in MN since about 3:30pm central time..
I was lagging last night in e-mails. I recieved one (via computer) around 9pm, didn't get it 'till near 2am last night! Ouch.
Mine was out for a couple of hours. No big deal, all I had were a few delayed Facebook notifications - definitely not a life or death situation.
I am able to login to BIS and send service books
I was able to receive them in email and got other email too
BIS issue resolved for Rogers.
but I am sure it will need to propagate for a
while before it reaches everyone .. so it may
or may not have cleared up in your area
Agreed. I have been receiving my emails for last ~30 minutes now on Rogers through wifi/UMA access..
Yup. I haven't gotten an email in since 5-something.
I did several email setups and they didn't work. Finally called Sprint a half hour ago and they said BB's having an outage.
Good thing I have my Gmail app.
vzw is back up here in illinois
I've BEEN havin some lag with gmail now yahoo's doin it
yes i also got prob from afternoon.. even yahoo and gtalk were not working at one time.. these people are making data a must with all smartphone.. and the quality of their service is like gutter.. a bunch of greedy people all these are....take cell phone companies, RIM or whatever..
Instango (a multi-protocol IM client) has been unable to connect since the outages.
VzW
On the T-Mobile network in Northern NJ. Still haven't been receiving e-mails or Facebook notifications. Have sent the e-mails to my Gmail/BB account from the computer and nothing. I hope it's resolved by tomorrow.
I'm not getting my emails and my Facebook notifications that come through my blackberry email is hours behind and pretty annoying! I'm through Verizon and hope this gets worked out ASAP!
I have found for the last 2 days that the data (internet on my BB) has been down.....
MY BB WAS OUT FOR ABOUT 3 HOURS UP AND RUNNING AGIAN NOW I GOT A TON OF EMAIL TO CHECK
Nothing on my Storm or Tour as far as emails or Facebook. BBM's are so delayed i've just been texting those people instead which seems to be working. I have Verizon for both and just drove from North Jersey to the Shore.
BIS Outage didn't cross my mind until I read this. I wasn't receiving AOL or Yahoo emails for four hours but all seems to be working now. I'm on AT&T in Jersey.
Bummer I called them very early in the downtime and they had no idea it was down. When they found out they told me 2 hours and it was 6. It's probably good for work/life balance but I live on my BB, so it hurt.
Issues all day long on At&t in Oregon. What is this like the 20th time in the last year?
finally email coming in in BC Canada
Is it normal to receive e-mails from company e-mail account (using BIS) with 3-5 min delay? Because e-mails from Gmail are received immediately. T-Mobile Czech republic.
I am here in Amsterdam and no problems with receiving emails, ahhhhh we are just a small country!!!
i dont get emails since monday evening...
Here in Italy there are issues too...
Maybe there are going works to upgrade the network to the new 2.8 BIS service and then release the 5.0 OS :D
with Vodafone NL, running BIS & BES.
Well I don't know if I'm the odd one out, but I have a Storm on Verizon and my e-mail is a bit slow getting to the device but it was never "not working".
I am still having issues with email. By now it is asking me to validate my gmail account since it can not connect. When I try to validate on the phone, I get another error. Called ATT and the guy was clueless. (Why am I not surprised?) He asked me to log into att.blackberry.com to validate the email. When I logged in, it still wouldn't validate. (Screen also said that ALL of me email addresses were unvalidated.) THEN he checks to see if there is an outage and tells me it is still out. So apparently ATT (PA) is still having issues.
getting my mail now, but a noticable delay still exists. Much better than yesterday though
Seems to be sporadic Thursday, 9-10-09.
What gives?
Had to resend the service books and things flooded in.
No emails since tuesday, Verizon Hampton Roads VA. WTF?
I have noticed that I don't get regular emails during the day and then at around 10 pm, I start getting a lot them in succession. Some of them showed a sent time that was 3 hours previous. VZW in NJ is my carrier/location. Only started about a week ago.
I'm new here, this is my second month with my BB and this is the second outage... ouch!!
My e-mail was out for about 2.5 hours yesterday as far as I could tell. From around 4:30 - 7:00 EST on the Rogers network.
Still out on T-Mobile here in New York City...
I'm in LA
My Blackberry browser was working, but my tetherberry wouldn't connect last night.
I live in Phoenix AZ.
Peace,
Tully
bring on 5.0 and BIS 2.8!! My delay has gotten better, yesterday was hours.
My emails have been coming thru ok all day today. Problem must have been corrected overnight.



















